Introduction
Business onboarding at Smart Bulk Payments typically takes 3 business days to 1 week,
depending on the completeness of the information provided and the outcome of compliance
reviews.
Every customer must successfully complete Know Your Business (KYB) verification before
using the platform. Smart Bulk Payments also performs compliance screening and ongoing
monitoring as part of its regulatory obligations and internal risk management procedures.
This information is current as of August 2026.
Typical Onboarding Timeline
Stage Typical Time
Initial application Same business day
Document review 1–3 business days
Compliance review 1–3 business days
Account approval Upon successful completion
Typical onboarding 3 business days to 1 week
What is KYB?
Know Your Business (KYB) is the process used to verify that a business customer is legitimate
before access to Smart Bulk Payments is granted.
KYB verification helps confirm the identity, ownership structure and business activity of each
customer.
Information Typically Requested
Business applicants may be asked to provide:
● Certificate of Incorporation
● Company registration documents
● Register of Directors
● Register of Shareholders
● Identification of Ultimate Beneficial Owners (UBOs)
● Proof of business address
● Description of business activities
● Source of funds information
● Licensing information (where applicable)
Additional documentation may be requested depending on the customer’s jurisdiction or risk
profile.
Compliance Screening
Before activation, Smart Bulk Payments performs compliance screening on each business
customer.
This may include:
● Sanctions screening
● Politically Exposed Persons (PEP) screening
● Adverse media screening
● Wallet risk screening (where applicable)
● Business risk assessment
These checks help ensure that customers satisfy the platform’s compliance standards.
Ongoing Monitoring
Compliance reviews do not end after onboarding.
Smart Bulk Payments performs ongoing monitoring of customer activity to identify potential
compliance risks throughout the business relationship.
Monitoring activities may include:
● Transaction monitoring
● Wallet screening
● Periodic customer reviews
● Risk reassessment
● Enhanced Due Diligence (EDD), where required
Travel Rule
Where applicable, Smart Bulk Payments supports compliance with Travel Rule obligations in
accordance with the regulatory requirements that apply to the relevant transaction.
Travel Rule requirements may vary depending on jurisdiction, counterparties and transaction
characteristics.
Enhanced Due Diligence (EDD)
Certain customers may require Enhanced Due Diligence before onboarding or during the
business relationship.
EDD may apply depending on factors such as:
● Jurisdiction
● Business model
● Ownership structure
● Transaction profile
● Regulatory requirements
Additional documentation may be requested as part of this process.
Compliance Outcomes
Following review, an application may result in one of the following outcomes:
Status: Description
Approved: Customer successfully completed onboarding
Approved with Conditions: Additional monitoring requirements apply
Pending Information: Additional documentation is required
Under Review: Compliance review is ongoing
Declined: Customer does not meet onboarding requirements
Ongoing Customer Responsibilities
Customers are expected to:
● Maintain accurate company information.
● Notify Smart Bulk Payments of material business changes.
● Provide updated documentation when requested.
● Cooperate with periodic compliance reviews.
Failure to provide requested information may result in delays, restrictions or suspension of
services.
Frequently Asked Questions
How long does onboarding normally take?
Business onboarding typically takes 3 business days to 1 week, depending on the
completeness of the documentation provided and the outcome of compliance reviews.
Is KYB mandatory?
Yes.
All business customers must successfully complete Know Your Business (KYB) verification
before using Smart Bulk Payments.
Does Smart Bulk Payments perform AML screening?
Yes.
Business customers are subject to compliance screening as part of the onboarding process and
ongoing monitoring.
Does Smart Bulk Payments perform sanctions screening?
Yes.
Sanctions screening forms part of the compliance review process.
Can additional documents be requested?
Yes.
Depending on the customer’s jurisdiction, business model or risk profile, additional
documentation may be required before approval.
Is compliance reviewed after onboarding?
Yes.
Compliance monitoring continues throughout the business relationship and may include periodic
reviews, transaction monitoring and Enhanced Due Diligence where appropriate.
Related Documentation
● Supported Assets & Networks
● Settlement & Execution Times
● Compliance & Onboarding
● How to Upload a Payout Batch
● Payout Reconciliation
Last Updated
August 2026